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Refunds & returns

How can I return or refund a The Gulzaib Store product?

Refund & Return Policy

We want you to be happy with your purchase.

Returns

As our products are shipped directly from our overseas warehouse, we do not accept returns for change of mind, incorrect selection, or buyer’s remorse.

Returns are only accepted if:

  • You receive the wrong item.
  • The item arrives damaged.
  • The item has a manufacturing defect.

Please contact us within 7 days of receiving your order and provide clear photos or videos of the issue.

Refunds

You may be eligible for a full or partial refund if:

  • Your order arrives damaged.
  • You receive the wrong product.
  • Your order is lost in transit.

Once your request is approved, refunds will be processed to your original payment method within 5–10 business days.

Replacements

Where appropriate, we may send a replacement instead of issuing a refund at no additional cost.

Non-Refundable Items

We do not provide refunds for:

  • Change of mind.
  • Incorrect size or color selected by the customer.
  • Incorrect shipping address provided by the customer.
  • Minor color differences caused by screen settings.

Refunds

Once the returned item is inspected:

  • Refunds may be issued via bank transfer, JazzCash, or EasyPaisa
  • Shipping charges are non-refundable in most cases

Non-Returnable Situations

We do not accept returns for:

  • Change of mind
  • Incorrect size selected by customer
  • Used or damaged products caused by customer