How can I return or refund a The Gulzaib Store product?
Refund & Return Policy
We want you to be happy with your purchase.
Returns
As our products are shipped directly from our overseas warehouse, we do not accept returns for change of mind, incorrect selection, or buyer’s remorse.
Returns are only accepted if:
- You receive the wrong item.
- The item arrives damaged.
- The item has a manufacturing defect.
Please contact us within 7 days of receiving your order and provide clear photos or videos of the issue.
Refunds
You may be eligible for a full or partial refund if:
- Your order arrives damaged.
- You receive the wrong product.
- Your order is lost in transit.
Once your request is approved, refunds will be processed to your original payment method within 5–10 business days.
Replacements
Where appropriate, we may send a replacement instead of issuing a refund at no additional cost.
Non-Refundable Items
We do not provide refunds for:
- Change of mind.
- Incorrect size or color selected by the customer.
- Incorrect shipping address provided by the customer.
- Minor color differences caused by screen settings.
Refunds
Once the returned item is inspected:
- Refunds may be issued via bank transfer, JazzCash, or EasyPaisa
- Shipping charges are non-refundable in most cases
Non-Returnable Situations
We do not accept returns for:
- Change of mind
- Incorrect size selected by customer
- Used or damaged products caused by customer